Voto
VOTO Mobile

Kumasi, GH


Dedicated to facilitating citizen engagement in places with high linguistic diversity and low literacy, VOTO provides a platform to send messages and surveys, and set-up hotlines in the forms of IVR, SMS or a combination of the two across all languages. VOTO also builds direct integrations with Mobile Network Operators to enable partners to launch their mobile engagement programs right-away, at scale, and over local phone numbers and airtime rates. VOTO has supported mobile engagement programs in 37 programs that have reached over 3 million people. VOTO support development organizations across sectors, including health, agriculture, financial inclusion, governance, and education.


Mobile Communication Gateway
Mobile Communication Gateway Method
Local long / short number (on android devices): 
Virtual number / web-based aggregator: 
Shared code: 
Custom Message Routing: 
Unlimited (using Telerivet gateway)
Form Building Methods
Browser-based Form Builder: 
Drag & Drop form builder: 
Offline form building (XLS upload): 
Question Types Supported
Multiple Choice: 
Numeric: 
Open Ended: 
SMS and Call Services
Bulk SMS
Bulk SMS: 
Message templates: 
Scheduled SMS and Call
Specific time: 
Recurring: 
Relative timing: 
Automated Services
Subscription service: 
Automatic replies: 
Surveys / Polls
Surveys/polls: 
Triggerable by respondents: 
Additional Inputs / Outputs
Voice messages & IVR: 
Message personalisation: 
Voicemail: 
Missed calls input: 
Airtime transfer: 
Call: 
Upload Audio: 
Record Audio: 
Text to Speech: 
URL or audio library: 
Contact management
Multiple group membership: 
Custom contact variables: 
Automatic contact editing: 
Automatic contact group updates: 
Multiple Surveys Linking and Interactivity
Built in respondents case data management capability: 
External Data Collection Integration
Built in integration with digital data collection tools: 
SMS integration with other softwares using API: 
Possible IVR data collection (either built in or using API): 
Data Processing & Analysis
Automatic poll response aggregation: 
Online dashboard for analysis overview: 
Customised & automated report: 
Cloud-based data storage & analysis interface: 
User's own server data storage: 
Language Support
Support multiple languages display for single form: 
Support the display of non-latin fonts: 
Pricing Plans: 

 

  • Charge per minute or per SMS rate. Examples: Ghana $0.04/minute, $0.02/SMS; India $0.02/minute, $0.02/SMS; Tanzania $0.07/minute, $0.03/SMS; Uganda $0.08/minute, $0.05/SMS.
  • Outbound voice and SMS are available to any country in the world at various rates (link) for different countries and volumes.

(*)  Please inquire developer directly for the rates

Best Features: 
  • Audio and text message integration, which enables SMS (and voice) surveys to be responded to either by SMS or IVR
  • 'Call to Record' feature to dial up a translator and record voice messages and IVR instructions in a local language
  • Intuitive visual user interface with the Tree engine
Limitations: 
  • Text and numeric comparison logics to interpret poll responses are non-existent
Geographic Focus & Restrictions: 
Please see Pricing tab for different country rates
Sectoral Focus: 
No sectoral focus
Application Users: 
  • FHI360 
  • UNICEF
  • Farm Radio International
Customer Service: 
  • Complimentary: email support and access to knowledge center

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