Echo Mobile
Echo Mobile

Nairobi, KE


EchoMobile is a mobile-first communication service system particularly suited for organizations working in low-resource communities with unique features tailored to address specific challenges faced by many social enterprises. Based in Nairobi, Echo Mobile operates and develops a scalable cloud­-based mobile ­first communication, real-time monitoring, and management information platform. Echo supports SMS, USSD, Interactive Voice Response (IVR), Android applications, and web­-based channels. It is designed to allow any organization to access powerful mobile communications solutions to gather information in real time and understand what is going on in the field.

 


Mobile Communication Gateway
Mobile Communication Gateway Method
Local long / short number (on android devices): 
Virtual number / web-based aggregator: 
Shared code: 
Custom Message Routing: 
Unlimited
Form Building Methods
Browser-based Form Builder: 
Drag & Drop form builder: 
Offline form building (XLS upload): 
Question Types Supported
Multiple Choice: 
Numeric: 
Open Ended: 
SMS and Call Services
Bulk SMS
Bulk SMS: 
Message templates: 
Scheduled SMS and Call
Specific time: 
Recurring: 
Relative timing: 
Automated Services
Subscription service: 
Automatic replies: 
Surveys / Polls
Surveys/polls: 
Triggerable by respondents: 
Additional Inputs / Outputs
Voice messages & IVR: 
Message personalisation: 
Voicemail: 
Missed calls input: 
Airtime transfer: 
Call: 
Upload Audio: 
Record Audio: 
Text to Speech: 
URL or audio library: 
Contact management
Multiple group membership: 
Custom contact variables: 
Automatic contact editing: 
Automatic contact group updates: 
Multiple Surveys Linking and Interactivity
Built in respondents case data management capability: 
External Data Collection Integration
Built in integration with digital data collection tools: 
SMS integration with other softwares using API: 
Possible IVR data collection (either built in or using API): 
Data Processing & Analysis
Automatic poll response aggregation: 
Online dashboard for analysis overview: 
Customised & automated report: 
Cloud-based data storage & analysis interface: 
User's own server data storage: 
Language Support
Support multiple languages display for single form: 
Support the display of non-latin fonts: 
Pricing Plans: 

CONNECTION THROUGH SHORTCODES OR ANDROID GATEWAY (LONG NUMBERS)

SUBSCRIPTION:

To use the Echo platform, three different plans are available, one of which comes without a monthly subscription fee and works on a pay-as-you-go basis. Postpaid plans start at US$60 and cover among other things prioritized customer support.

 

SINGLE PHONEMULTIPLE PHONES

Gateway fee: US$ 45/ month

Gateway fee: US$ 150/ month

  • Maximum of 5,000 messages a day
  • 5,000 respondents
  • 1 phone number
  • Maximum of 20,000 messages a day
  • Unlimited respondents
  • Up to 20 phone numbers

KENYA SHARED SHORT CODES

  • US$ 0.03 (KES 3)/ outgoing SMS.  Incoming SMS free.

PRIVATE SHORT CODES AVAILABLE IN KENYA, TANZANIA, NIGERIA, RWANDA AND MALAWI.

  • Unique rate and fees apply to each country. Shortcodes in other countries can be arranged upon request. Please contact EchoMobile for details. 

 

IVR

KENYATANZANIANIGERIAINDIA
US$ 0.07/ minuteUS$ 0.45/ minuteUS$ 0.12/ minuteUS$ 0.05/ minute
Best Features: 
  • Audio and text message integration, which enables SMS (and voice) surveys to be responded to either by SMS or IVR
  • 'Fuzzy parsing' feature to interpret incomplete/ inaccurate poll responses from respondents, such as typos and extra text appended to the end of multiple choice responses
  • Integration with Open Data Kit enable users to design forms using the XLSForm standard, and conduct data collection activities with ODK Collect in addition to Echo’s own Android application
  • The “entity tracking” functionality which allows data to be collected by multiple sources and linked to an arbitrary program or structure
Limitations: 
  • Shared toll-free shortcodes are currently available in Kenya
  • Limited number of contact groups (5 if shared shortcode is used, and 10 for private shortcode)
Geographic Focus & Restrictions: 
Echo Mobile supports the shared shortcode channel that allows organizations to utilize shortcodes at highly subsidized rates in Kenya, while in Rwanda, Nigeria, Tanzania and Uganda private short codes are available
Sectoral Focus: 
No sectoral focus
Application Users: 
  • UNICEF
  • Acumen
  • IPSOS Synovate
Customer Service: 

Complimentary:

  • 2 hours initial training for new customers on post paid plan
  • User support via email, phone and in-app chat
  • Access to knowledge center

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