Dimagi Inc

Cambridge, US


A member of the healthcare-focused CommCare family, CommCare Messaging interacts with other CommCare applications, including its digital data collection app, to manage timely communications between an organization's office-based staff, its field staff and its beneficiaries or customers.  Its all-free application market, Cloud Exchange, makes it possible for its users to share more complex SMS applications among themselves. 


Mobile Communication Gateway
Mobile Communication Gateway Method
Local long / short number (on android devices): 
Virtual number / web-based aggregator: 
Shared code: 
Custom Message Routing: 
Unlimited (using Telerivet gateway)
Form Building Methods
Browser-based Form Builder: 
Drag & Drop form builder: 
Offline form building (XLS upload): 
Question Types Supported
Multiple Choice: 
Numeric: 
Open Ended: 
SMS and Call Services
Bulk SMS
Bulk SMS: 
Message templates: 
Scheduled SMS and Call
Specific time: 
Recurring: 
Relative timing: 
Automated Services
Subscription service: 
Automatic replies: 
Surveys / Polls
Surveys/polls: 
Triggerable by respondents: 
Additional Inputs / Outputs
Voice messages & IVR: 
Message personalisation: 
Voicemail: 
Missed calls input: 
Airtime transfer: 
Call: 
Upload Audio: 
Record Audio: 
Text to Speech: 
URL or audio library: 
Contact management
Multiple group membership: 
Custom contact variables: 
Automatic contact editing: 
Automatic contact group updates: 
Multiple Surveys Linking and Interactivity
Built in respondents case data management capability: 
External Data Collection Integration
Built in integration with digital data collection tools: 
SMS integration with other softwares using API: 
Possible IVR data collection (either built in or using API): 
Data Processing & Analysis
Automatic poll response aggregation: 
Online dashboard for analysis overview: 
Customised & automated report: 
Cloud-based data storage & analysis interface: 
User's own server data storage: 
Language Support
Support multiple languages display for single form: 
Support the display of non-latin fonts: 
Pricing Plans: 
STANDARDPROADVANCEDENTERPRISE
US$ 100/monthUS$ 500/monthUS$ 1,000Price upon Request
Mobile users: 100Maximum number of Facilities: 500Maximum number of Facilities: 1,000Maximum number of Facilities: unlimited/discounted pricing

SMS:

  • Outbound messaging only (cannot receive messages from respondents)
  • Rules Engine
  • Android-based SMS Gateway

SMS:

  • Additional SMS data collection (create surveys using CommCare Application Builder)
  • Outbound & Inbound SMS services (not available in all countries)

SMS:

  • Additional SMS data collection (create surveys using CommCare Application Builder)
  • Outbound & Inbound SMS services (not available in all countries)

SMS:

  • Additional SMS Data Collection (create surveys using the CommCare Application Builder)
  • Outbound & Inbound SMS services (not available in all countries)

SMS Pricing Plans:

  1. Dimagi Gateway (shared short code): 100 included messages/month + per-message fee depending on provider/country for additional outgoing/incoming SMS
  2. Personal Gateway: additional fee of US$ 0.01/SMS on every outgoing/incoming SMS

SMS Pricing Plans:

  1. Dimagi Gateway: 500 included messages/month + per-message fee depending on provider/country for additional outgoing/incoming SMS
  2. Personal Gateway: additional fee of US$ 0.01/SMS on every outgoing/incoming SMS

SMS Pricing Plans:

  1. Dimagi Gateway: 1,000 included messages/month + per-message fee depending on provider/country for additional outgoing/incoming SMS
  2. Personal Gateway: additional fee of US$ 0.01/SMS on every outgoing/incoming SMS

SMS Pricing Plans:

  1. Dimagi Gateway:2,000 included messages/month +per-message fee depending on provider/country for additional outgoing/incoming SMS
  2. Personal Gateway: additional fee of US$ 0.01/SMS on every outgoing/incoming SMS

Web:

  • Additional API access
  • Lookup tables (possibility to integrate external datasets into your application)

Web:

  • Web-based applications available for use

Web:

  • Custom branding

Web:

  • Custom branding

Analytics:

  • Additional Cross-Project reports

Analytics:

  • Develop custom reports for specific projects

Analytics:

  • Active data management (reports focusing on monitoring and performance improvement are offered)

Analytics:

  • Active data management (reports focusing on monitoring and performance improvement are offered)

User Management/Data Security:

  • Role-based acces restriction management
  • Bulk user management through Excel import/export tool

User Management/Data Security:

  • Role-based acces restriction management
  • Bulk user management through Excel 
  • HIPAA Compliance (high level data security standard)
  • De-identified Data (privacy protection)

User Management/Data Security:

  • Role-based acces restriction management
  • Bulk user management through Excel 
  • HIPAA Compliance (high level data security standard)
  • De-identified Data (privacy protection)

User Management/Data Security:

  • Role-based acces restriction management
  • Bulk user management through Excel 
  • HIPAA Compliance (high level data security standard)
  • De-identified Data (privacy protection)

Support:

  • Additional email support

Support:

  • Additional phone support

Support:

  • Dimagi contact person (questions support)

Support

  • Dimagi point of contact (design and questions support)
Best Features: 
  • Structured SMS feature that enables respondents to send multiple poll answers or pieces of information in one text message
  • CommCare Exchange as a marketplace for CommCare Messaging users to share services they have built with each other
  • Integration with digital data collection app CommCare and web-based platform CloudCare
  • Targeted communication through rules that allow you to send specific messages to specific clients based on information collected about them (at different times and dates, and in languages of their choice)
Limitations: 
  • Lack of contact groups
Geographic Focus & Restrictions: 
Two-way SMS gateways that allow for cheaper rates for both senders and respondents are currently available in Uganda, Philippines, India, South Africa, USA and Canada.
Sectoral Focus: 
Some features targeted for use by community health workers.
Application Users: 
  • UCLA Medical Center
  • Millennium Villages Project
  • Abt Associates
Customer Service: 

STANDARD PLAN:

  • Email support
  • Access to community group

PRO:

  • Plus phone support
  • Application troubleshooting

ADVANCED

  • Plus dedicated support staff

ENTERPRISE

  • Plus dedicated enterprise account management

THE ITT CATALOGUE WAS DEVELOPED BY KOPERNIK. SIGN UP TO RECEIVE UPDATES FROM KOPERNIK HERE.

X